In Jira log, we have following error message:
catalina.out:2013-04-27 00:59:42,506 http-8085-Processor2780 WARN rocao 3582x328687x1 1kof11o http://bni-atllass-1.cisco.com:8085/browse/VONE-24244 [velocity] org.apache.velocity.runtime.exception.ReferenceException: reference : template = templates/issuetab-reopenings.vm [line 31,column 25] : $singleValue.outlookDate.formatDMYHMS($singleValue.resolvedTime) is not a valid reference.
Hey there, Ronglu.
Besides posting your question here, I would also recommend you to address the issue that you have to the plugin vendor to have it answered soon.
Seems that you are running JIRA 4.0 that already reached its EOL period. Any plans on upgrading anytime soon?