opsgenie alerts to show the ticket number from Jira

[Mihir Ruparelia]

Hello, 

We are trying to set up OpsGenie with JSM and I wanted to ask how we ensure that any alerts coming from JSM going into OpsGenie has the ticket number so ITSD-XXXX in this case. 

Is there a way we can set this up within OpsGenie or JSM?

[YY Brother]

Hi @Mihir Ruparelia 

I think it's native functionality to show JSM ticket in Opsgenie after integrating JSM & Opsgenie. For example, mark a JSM incident as Major Incident to trigger an Opsgenie alert auto creating /w link betwee them.

Thanks,

YY哥

[Mihir Ruparelia]

@YY Brother thank you for your response

However what we are seeing is this: 

On the test incident it has Jira Service management

However on previous incidents its shown the ITSD number.

Any thoughts?

[YY Brother]

Hi @Mihir Ruparelia 

What source is for this alert? or where did it come from? We could firstly get the use case and then know the behavior. Above, I just introduced a Major Incident escalation use case.

[Mihir Ruparelia]

It came from our Jira Service management board. How could I get any logging information that helps?

[YY Brother]

How do you trigger the new alert creating then? Please see alert logs from here.