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What does this log line mean?


I am following up an an alert that was missed. As far as I can tell the notification went out, however when I checked the logs an odd line is coming up.

Pretty much what does this alert mean?

Rule[New Alert][Create] -> Received [email] notification on [XXX@YYY.ZZZ], EmailStatus: opened

This is the legacy JSM/Opsgenie integration.

opsgenie log.png

There are no updates on the tickets during these times that can explain the message.


Edit, forgot the Opsgenie log, which doesn't help much:

opsgenie log2.png

1 answer

1 accepted

0 votes
Answer accepted
John M Atlassian Team Apr 25, 2022

Hi Chris,

That log in the logs is just indicating that the user has opened the email. There are 3 logs for each email that is sent out:

1. Submitted to provider

2. EmailStatus: delivered

3. EmailStatus: opened

John, thank you for the answer.

Like John M likes this

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