Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Ways to create alert for a agent

Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 19, 2022

Hi All


When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an alert.

Is there any other way agent can get an alert when ticket is created in customer portal.

1 answer

1 vote
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 20, 2022

Hi @AbrahamA ,

You can create an Opsgenie alert when a Jira issue is created - which can then notify your Opsgenie users via push, email, sms and voice.

You could also configure your Opsgenie to only create an alert when the issue is assigned. But it's not really possible to sync the assignee with an Opsgenie user at this time to only notify them.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events