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Ways to create alert for a agent

AbrahamA
AbrahamA
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Dec 19, 2022

Hi All

 

When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an alert.

Is there any other way agent can get an alert when ticket is created in customer portal.

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Nick H
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 20, 2022

Hi @AbrahamA ,

You can create an Opsgenie alert when a Jira issue is created - which can then notify your Opsgenie users via push, email, sms and voice.

You could also configure your Opsgenie to only create an alert when the issue is assigned. But it's not really possible to sync the assignee with an Opsgenie user at this time to only notify them.

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