Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Update Opgenie Alert with Jira Updates?


Is there a way where updates in Jira issues can flow back to Opsgenie Alert e.g. description, priority, labels updates?

1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 30, 2020


Considering how Opsgenie processes the incoming request sent through the integrations for already created alerts, it is not possible for most of our product integrations including Jira Software or Service Desk to automatically update the fields such as description, tags etc. of the existing alerts(except priority).

Otherwise, I think it might cause a confusion in case there is an ongoing escalation for an alert so the newly added responders may have difficulties in tracking all the changes in the alert fields made by the integration automatically. However, in order to give our users the flexibility to update those fields when necessary, we allow you to update the most of the alert fields manually on the user interface or through Opsgenie REST API but one should keep in mind the scenario mentioned above as a better practice. :) 

On the other hand, there is an exception applied to the priority field that can be only increased automatically if the incoming request sent to Opsgenie matches with a create alert rule of the Jira integration which implies a higher priority than the open alert. In other words, the corresponding Opsgenie alert can be deduplicated and its priority can be increased through the Jira integration while the other alert fields remain same by default. 

In our Standard and Enterprise plans, you have access to advanced integration settings where you can add a couple of create alert rules that any of them can correspond to a specific Opsgenie priority.
image.pngLastly, another workaround here might be to use the "Notes" field as this can also be updated during the alert deduplication like the priority so the new information sent from Jira can be included here.image.pngHope this helps!

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events