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My team often forgets to close incidents and we often aren't disciplined about doing postmortems.
Is there a solution to be really annoying and try to enforce these behaviors?
For example, slack reminders or even alerts to oncall to close them.
Additionally, is it possible to edit a P-Level and incident time after closing or resolving?
1. Sometimes people close alerts/incidents when something is still ongoing by accident.
2. Sometimes an incident "starts" over slack. I don't want to necessarily start an incident and start paging the oncall if they are busy trying to tackle the issue at hand, but would love to have those timestamps correct for reporting.
Answer re: editing P-level and incident times
Resolved & Closed Incidents
✅ Impact started at + ended at -> which calculates impact duration
✅ Detected at -> which calculates impact detection
❌ Elapsed time <- does not seem editable (probably calculated from created at and updated at)