Opsgenie Alias field for Mail

[Tobias Van der Pulst]

We are receiving mails to opsgenie from one of our systems.

And don't see any way to achieve deduplication using the alias field.
We've tried adding it to the extra_properties, but it keeps getting generated.

Is there any other way to modify this parameter?

(we are on the essentials plan)

Thanks for any insights you may have.

Tobias

[Nick H · Accepted solution]

Hi @Tobias Van der Pulst ,

Unfortunately I don't think this will be possible on the Essentials plan. The Advanced tab of an integration where you can edit what data / field(s) parse in the alias is only available on the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans).

By default, the Email integration on the Essentials plan will parse the alert's ID in the alias.

[Tobias Van der Pulst]

Thnx Nick for the quick feedback!

[Tobias Van der Pulst]

[Nick H]

Although you are trying to create an alias field - that's technically under the extra properties and not considered the alias field like here within the Advanced tab: