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We are receiving mails to opsgenie from one of our systems.
And don't see any way to achieve deduplication using the alias field.
We've tried adding it to the extra_properties, but it keeps getting generated.
Is there any other way to modify this parameter?
(we are on the essentials plan)
Thanks for any insights you may have.
Unfortunately I don't think this will be possible on the Essentials plan. The Advanced tab of an integration where you can edit what data / field(s) parse in the alias is only available on the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans).
By default, the Email integration on the Essentials plan will parse the alert's ID in the alias.