Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Opsgenie Alias field for Mail

We are receiving mails to opsgenie from one of our systems.

And don't see any way to achieve deduplication using the alias field.
We've tried adding it to the extra_properties, but it keeps getting generated.

Is there any other way to modify this parameter?

(we are on the essentials plan)


Thanks for any insights you may have.


2 answers

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Jan 06, 2023

Hi @Tobias Van der Pulst ,

Unfortunately I don't think this will be possible on the Essentials plan. The Advanced tab of an integration where you can edit what data / field(s) parse in the alias is only available on the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans).

By default, the Email integration on the Essentials plan will parse the alert's ID in the alias.

Thnx Nick for the quick feedback!

Nick H Atlassian Team Jan 06, 2023

Although you are trying to create an alias field - that's technically under the extra properties and not considered the alias field like here within the Advanced tab:


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events