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OpsGenie Heartbeat returning No handler found


OpsGenie Heartbeat returning No handler found both in code and in Postman, the apikey and Heartbeat name a re both valid, so I'm stuck as to why this is occuring?

I am sending the following Post request in PostMan;

My code for this is;

private static async Task<string> CreateHeartbeat()
var apiKey = Environment.GetEnvironmentVariable("apiKey");
var client = new HttpClient();
client.DefaultRequestHeaders.Add("Authorization", $"GenieKey {apiKey}");
var response = await client.PostAsync(Environment.GetEnvironmentVariable("apiHeartbeatUrl"),null);
return response.IsSuccessStatusCode.ToString();
catch (Exception e)

2 answers

1 accepted

0 votes
Answer accepted

Okay I spotted something, I seem to have forgotten how to spell heartbeat - doh!

1 vote
Samir Atlassian Team Oct 20, 2020

Hi Donald - I believe we just resolved these issues with you over the in-app support chat.

Looked like the issues were:

A) the api url you were using had "eu" in it, for a non-EU Opsgenie account


B) Headers were formatted incorrectly


So I believe we resolved this issue. Feel free to reach out again if you run into more questions or issues!

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