OpsGenie Alert is not triggered for a P1 System incident

[Wojtek Szczerbinski]

Hi Guys,

I have a problem when trying to trigger an alert for a new team in OpsGenie.
Whenever we have a ticket that meets a P1 criteria it triggers an alert for a designated team. We trigger it based on a Component. 
For some reason, it doesn't work for a new team for which I created a new component - DevOps.
We use OpsGenie to trigger an alert whenever the ticket meets the following criteria:

1. Component matches - DevOps 
2. Issue type equals - [System] Incident
3. Priority Matches - P1 Critical

I created this set up based on another team that we already created in OpsGenie and for the other team it works flawlessly. 
Is there a way for me to find an audit of why it wasn't triggered? Something like the one we have for failed automations?
I don't even see the alert in the OpsGenie.

Let me know if I need to provide anything more related to the configuration of this.

Thanks,
Wojtek

[joseph kwan]

Hi @Wojtek Szczerbinski , I'm assuming that you are setting up an integration. You might want to check the condition that you've set up for Priority. I think the operator should be 'equals' instead of 'matches'.

I've had similar issues with integration not being triggered when an alert doesn't have a responder team (which owns the integration).

[Wojtek Szczerbinski]

Feel free to close this thread. Atlassian Support is checking the OpsGenie configuration inside of our organization. 

[Sergey Rostovskiy]

may be do you have already opened alert with same title in opsgenie. Try to close it and resend alert

[Wojtek Szczerbinski]

Thanks for the suggestion @Sergey Rostovskiy but I checked and that's not the case here. Any other suggestions?