Only alert if dedupe count is greater than one.

[Steve Wareham]

Is it possible to create a team policy for something like this? We have a use case where the first alert for an alias is usually not requiring any action, unless it happens again. So we really only needed an alert once the dedupe count gets to two.

Or something else with the same effect? Such as auto acknowledge alerts when the dedupe amount is one? Can team policy do that? So far I can only see how to delay the alert based on dedupe count but I actually want to suppress alerts based on the count.

[Nick H · Accepted solution]

Hi @Steve Wareham ! 

This is possible with Notification Policies: https://docs.opsgenie.com/docs/team-policies#notification-policy

Notification Policies can be added under a team's Policies tab, and can be configured to do exactly this; delay notifications unless the deduplication count is greater than one (or another number). 

This type of policy would look something like this:

Hope this helps! Let us know if you have any additional questions or issues.

[Steve Wareham]

Hi Nick, thanks for the reply! I'm just not understanding the UI here, it says "Delay notifications unless the de-duplication count is equal to  '2'. So does that mean if the de-duplication amount never reaches 2 then the alert is never sent? If so that would be perfect!

[Nick H]

That's correct! The alert would still be created, but notifications would not be sent to users until the count of the alert hits a deduplication of x2. 

[Steve Wareham]

OK, Thanks Nick!