Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,588
Community Members
 
Community Events
165
Community Groups

Notify each time someone on team alias gets an alert

I'd like to get an informational email every time my team is alerted.

I do not want a typical alert as configured in my profile.

eg.  Someone alerts via alias and I am NOT on call... send me an email

Someone alert via alias and I am on call... send bells and whistles as per profile settings.

 

Is there a way?

1 answer

0 votes

Hello Bruce,

There is no method in Opsgenie to send a notification to someone who is not on-call. It is defined this way to avoid alert and notification fatigue. 

However, if you still want to get notified of all alerts assigned to your team, this may be possible via a workaround by using Slack or MS Teams. 

You can create a Slack or MS Teams integration and assign it to your team. Whenever an alert gets sent to your team, it gets notified on your Slack or MS Teams channel.

Refer:
https://slack.com/intl/en-au/help/articles/201355156-Configure-your-Slack-notifications#email-notifications

https://support.microsoft.com/en-us/office/manage-notifications-in-teams-1cc31834-5fe5-412b-8edb-43fecc78413d

I see how to connect my opsgenie account to slack... is there a way to connect an opsgenie team to slack?

In the integration settings, there is an option called "Assign to Team". You can enter your Opsgenie team name here. This will ensure that only your team's alerts are sent to your slack channel. Hope this helps. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

266 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you