Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,555,249
Community Members
 
Community Events
184
Community Groups

Is there a way to open a designated slack channel to a critical alert?

Whenever a P1 alert is triggered I want to create a new slack channel with the current on-call, open a Jira ticket with a link to the ticket and the status of the alert 

2 answers

Thanks @John M!

One last issue I didn't manage to figure our is how to create an alert from slack with P1?

when I create the alert with the following command:

/genie alert [alert_name] for [on call team]

It creates the alert with P3.

 

Where should I define the priority? 

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 28, 2023

It looks like there is no way to define the priority on alert creation, but you can update it after the alert it created:

 

2023-04-28_13-34-25.png The other option would be to a global policy for each priority that filters for Slack alerts with P1 in the message and assigns a priority of P1:

2023-04-28_13-27-36.png

Like Adi Kuperman likes this
0 votes
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 27, 2023

Hi @Adi Kuperman ,

I would recommend using a Jira integration to automatically create Jira issues from P1 alerts:

2023-04-27_17-46-05.png2023-04-27_17-45-51.png

New slack channels can't be created automatically, though we do have a feature request for that. However, if you create an incident from the alert:

2023-04-27_17-35-26.png

you can then manually create a Slack channel from the associated incident:

2023-04-27_17-36-44.png

I'm trying to create a Jira ticket with Jira integration, but inside issue creation rule I don't see all mandatory fields that exist for this Issue type, that means it can't really create the ticket,

Is there a way to fix it? 

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 02, 2023

@Adi Kuperman ,

If fields have been made required in Jira, they should show up on the Opsgenie side if they are correctly configured in Jira. In this example, I made a few fields required, including a custom field (test number field) which shows up in Opsgenie:

2023-05-02_12-24-58.png

If this is not happening, I would recommend reaching out to Jira support to have them review your Jira configuration. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events