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Currently, we have the second escalation in our rotation set to the person who was previously on call. IE, in the case of an alert, first Jim will be contacted. If Jim doesn't answer in 5 minutes Mary will be contacted because Mary was the primary on-call last week.
Is it possible to override that second escalation? Mary might be able to fulfill her primary on-call shift but she's going out of town the following week. We don't want the escalation to go to her but to another team member.
The best option would probably be for Mary to add a Forwarding rule to her personal profile to forward any alerts sent to her to go to whoever is covering for it while she is away.