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Is it possible to get global/team incident reports similar to the existing alert reports?

My organization is adopting Opsgenie Incidents for alerting and reporting and while we are overall very satisfied with the Incidents as a feature (particularly the included postmortems), we would like to generate automated reports on incidents by team and globally in a similar way to how Opsgenie currently does with alerts as discussed in the reporting and analytics overview.  

While incidents do generate alerts when you add responders, I would prefer to be able get metrics directly from incidents themselves and an automatic way to do this would be a big time-saver for my team.  Thanks.  

1 answer

0 votes
Darryl Lee Atlassian Team Feb 09, 2021

Hi Sean,

This is Darryl, Opsgenie Support, I am here to help!

Understand that you are seeking the analytics reports for incidents in a similar format as Alert Analytics.

In the current design, there are 2 types of analytics reports directly related to the Opsgenie Incidents:

DevOps Metrics -> https://docs.opsgenie.com/docs/devops-metrics-team

Infrastructure Health Reports -> https://docs.opsgenie.com/docs/infrastructure-health-reports-global

However, I do understand that they might not exactly the way you are looking for, hence, we do have an existing feature request for having the Opsgenie Incident Reports, please stay tuned!

Hope this is helpful.

Kind regards,
Darryl Lee
Opsgenie Support

Thanks for the reply, that feature request sounds exactly like what I'm looking for.  Do you have a public development tracking board that I can follow this feature request on?

Also, I was looking for the Infrastructure Reports feature (as documented here https://docs.opsgenie.com/docs/infrastructure-health-reports-global) and I couldn't find it in my opsgenie client.  Is it only available to some users?  I am an admin in my opsgenie org.  I've attached a screenshot of my sidebar so you can see that its missing.

 

 

  opsgenie_reports.png

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