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How to get Opsgenie service name in Jira Service Management

Hello community Atlassian, @Equipo Soporte 

I have made the integration between Opsgenie and Jira Service Management (JSM), the current scenario allows to capture in JSM the alarms created in Opsgenie and vice versa; Now the situation when I create an incident in Opsgenie generates an alert and this alert is the one that is captured in JSM but the affected service is not captured, is there a way to do it, please help your community.

Captura de Pantalla 2022-05-20 a la(s) 16.01.36.png

 

Captura de Pantalla 2022-05-20 a la(s) 16.02.18.png

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