You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We have a number of alerts which take a long time to resolve, and during the time the alerts are open we receive a duplicate alert every 4 hours for the same issue which are deduplicated in OpsGenie. In a case recently we had an alert at warning level that had reached its x100 deduplications so when the alert changed to critical it wasn't picked up.
How do I create an escalation to a management team to alert them that an alert has been deduplicated 80 times, as this implies that we have had a problem open for many days.
I have tried an escalation policy but I am limited to raising an escalation if the alert isn't fixed within 1440 minutes of opening.
Hi @Neil Benton ,
A notification policy might be a better solution for your use case. These can delay / suppress notifications unless a certain deduplication count is reached:
We have a feature request for something similar - to modify the alert after a certain deduplication count is reached: https://jira.atlassian.com/browse/OPSGENIE-471
Feel free to watch, follow and vote for that if of interest. In the meantime, a notification policy might be the best alternative.