Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to automatically parse Alert content into Incident

Dear all,

We actually receive in slack the following sample Dynatrace message format type as seen below :


We plan to connect Dynatrace dirctly with opsgenie in order to receive that same message as an Alert.

Then what we need to do aftewards is that when Alert is receive we would like to create an incident automatically whith already all fields set as per initial message.

What is the easy way to perform automatic parsing of field and incident generation ?


1 answer

0 votes
Samir Atlassian Team Apr 22, 2021

Hi @serge calderara ,


You can automate incident creation from alerts in Opsgenie using incident rules.

Within these rules, you can specify which fields from the alert you want to populate the fields of the incident.

If you're on a JSM plan, you would need to be on JSM premium or enterprise to have this feature.

If you're on an Opsgenie standalone plan, you would need to be on Standard or Enterprise to have this feature.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

172 views 1 6
Read article

Atlassian Community Events