Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,461
Community Members
 
Community Events
176
Community Groups

How can I set an action like sending SMS if P3-P5 only then Call and SMS if P1-P2?

I have a premium subscription and I just mapped the priority between JSM and OpsGenie. Currently, we receive calls and SMS regardless of Priority level. How can I set to send SMS only if P3-P5 alert then resume call and text with P1-P2 alert? do I need to set it thru policy? 

Thank you

1 answer

1 accepted

1 vote
Answer accepted
John M Atlassian Team Apr 14, 2022

Hi Marlon,

You can specify the type of notifications to be sent out using notification rules, which are set in the user's profile.

By setting filters, you can send notifications for only P1, JSM alerts. Here is an example:

2022-04-14_23-36-42.png

If you want to set the same rule for a group of users, you can also utilize central notification templates

Hi @John M , i have 2 new notification alerts under my profile.

1. to send only SMS for all P3, P4, and P5 category with source  JIRA , and

2. to send both SMS and voice call for P1 and P2 with source JIRA,

BUT only the second rule works(i.e. for P1 and P2 i received an SMS and voice successfully).

I created a P3 Jira ticket and it did not send an SMS alert =(    Please help. Thank you.

Opsgenie-ProfileNotificationRules.jpgOpsgenie-ProfileNotificationRule_SMSonlyForP3P4P5.JPGOpsgenie-ProfileNotificationRule_SMSandVoiceP1P2only.jpg

hello, we have adjusted some conditions and is working now. thank you.

Like John M likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events