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End opsgenies alerts

Wagneralcantarasilva
Wagneralcantarasilva Apr 01, 2021

good morning I wonder how long an alert stays open in opsgenie if there is no action?

I configured the auto close option for alerts that had not been updated within 72 hours, but there was still a legacy of 6 months ago.

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Nick H
Nick H Atlassian Team Apr 01, 2021

Hi @Wagneralcantarasilva ,

An alert can stay open forever if there is no action taken on it. Which would explain why you had an alert open for 6 months.

Auto-close policies do not work retroactively either - meaning once configured, it wouldn't apply to alerts that were created before the policy.

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Wagneralcantarasilva
Wagneralcantarasilva Apr 07, 2021

Nick muito obrigado pelo apoio

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