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Empty field with dynatrace integration

Dear all,

When Integrating Dynatrace in Opsgenie, we have used the Dynatrace Webhook integration.

By doing so we have alerts coming in opsgenie nicely but most of placeholder fields gets empty . We have used default provided by the integration

Red field in below picture do not contains any information


Where is the problem ?

Does it means dynatrace is not sending them them or configuration issue in dynatrace ?


1 answer

0 votes
Nick H Atlassian Team May 27, 2021

Hi @serge calderara ,

You can check whether or not this data is being parsed in the payload of the alert under the Settings tab >> Logs tab. You'll want to check for 2 logs specifically; 

The Received integration request logs which shows what data is sent in the payload:


And the Processed incomingData log which shows the data formatted after being processed:



If you do not see your field or data being parsed in either of these logs, then Opsgenie is not receiving the data.

But you should be able to add or adjust what fields are sending from Dynatrace >> Opsgenie like step 5 here:


Hope this helps! Let us know if you have any other questions, issues, etc.

Hello @Nick H , thanks for your reply.

Just to clarify , the dynatrace webhook integration displays a certain fields available as seen below in red square


Question 1 :
Does those list of fields are the only one fields that need to be mapped in the source payload, or does that fields gets dynamically fetch from the payload ?

Question 2:

From the log, I have got different entries which mentionned the following :

"[DynatraceV2-Team_Infra_Dynatrace Webhook] Skipping incomingData, no matching actions found"

And the corresponding payload is as below


As you can see from payload above, for instance the problem url is specified, but return as null when processing

What does this means, does it means that fields above are not found in the payload ?


Question 3 : 
In dynatrace we have different source site to monitor, in case those different site has different payload returned, does it mean we need to create 1 service for each site and then add separate integration on each of those service ?


Thanks for clarification


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