Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Does an escalation still wait for an ack if the schedule assigned does not have anyone on-call?

Kailey Lampert March 17, 2022

In the typical scenario where an alert is routed to the person on-call according to a schedule, then escalates to a wider team if not acknowledged after some minutes, what happens if there is a gap in the initial schedule?

Does the escalation take place immediately, or does the escalation still wait for the ack that won't arrive?

1 answer

1 accepted

2 votes
Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 17, 2022

Hi @Kailey Lampert ,

If the setup looked something like this:



^ where the first rule of the escalation notifies the on-call user(s) immediately, then routes to another team 10 minutes later - Opsgenie would still wait 10 minutes to escalate the alert even though there is not an on-call user in the team's schedule.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events