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Does Salesforce Integration support Sales Cloud?

Hello, my company uses Salesforce Sales Cloud, with basic Case functionality.  We do not have Service Cloud.  Is it still possible to use the OpsGenie integration, or do we need Service Cloud?

 

Thanks!

1 answer

1 vote
Samir Atlassian Team Nov 22, 2021

Hi @Eric Kogan !

 

Our integration is designed to be used with Salesforce Service Cloud. We do not have a pre-built integration with Salesforce Sales Cloud. I would be happy to enter a feature request if you could share some details on how you would want this integration to work?

 

Can you provide use with an explanation of how you would imagine this integration to work with OpsGenie? What’s the use case? Some examples below to help you think about it:

  • I need Alarms in tool X to create alerts in OpsGenie. I’d also like OpsGenie to acknowledge the alert when I set the problem to “in progress” in X.

  • I need to forward OpsGenie alerts to Y as new tickets. Plus, I need to be able to change ticket status when I ack/close the alert.

  • I need to have two-way synchronization between my alerts in tool P and OpsGenie. So, if I ack the alert in P it should auto-ack the OpsGenie alert, and vice versa.

  • It would be nice to execute my subroutines in tool Z from the OpsGenie alert’s custom actions.

Thanks,

Samir

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