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Creating a rotation with no business hours on call

Our incident team rostering is as follows:

  • Every week there is a primary responder and a secondary responder.
  • The following week, the primary responder rotates out and the secondary user becomes the primary user.
  • No one is required to receive or respond to incidents outside of business hours.

How can I achieve this with OpsGenie? 

I have managed to get a rotating roster of primary and secondary repsonders, but I'm unable to make them uncontactable outside of work hours.

1 answer

1 accepted

2 votes
Answer accepted
Nick H Atlassian Team Mar 14, 2022

Hi @Julian Scharf ,

Notifications policies can be used to suppress / delay alert notifications outside of work hours. You can configure this under the team's Policies tab, and it might look something like:

notcom1.jpgnotcom22.jpg

 

Note that notification policies are only available on the Standard and Enterprise plans. So if your plan does not have this functionality, you could configure a routing rule to send alerts outside of work hours to No-one as well:

rr1.jpg

Thanks @Nick H 

This looks like it's what I'm after.

Like Nick H likes this

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