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Can you pass customfields from JSM to Opsgenie to be used in alert rule automation

Hi there,

I have this in the 'Tags' section for the incoming create rule from JSM


The tags populate but with cmp_null:null

Is there a way to drag over customfield values from JSM that are on the issue form when it is created?


1 answer

For anyone looking at this, here is the answer;




BUT I wanted to do the same for Responder and of course it won't accept a customfield string like the Tags field did!

@Steven Lees-Smith we set responder from a custom field, but the only way we've found that works is a whole long set of global alert policies, one for each variation of the custom field. We manage it with external scripts hitting the API, so the maint is not a problem, but it's ugly.

Like Steven Lees-Smith likes this

Thanks for that, yeh I was surprised I couldn't use any sort of reference to a customfield directly in the responder field.

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