Can OpsGenie create a support ticket in JSD?

Shashi Matha July 28, 2020

I would like to know if there is a capability to create ticket in JSD on demand from OpsGenie.

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Kate Clavet
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 29, 2020

Hi @Shashi Matha

Thanks for your question. The integration between Opsgenie and Jira Service Desk is bi-directional. Once you set up the integration, you're able to tell Opsgenie to create Jira Service Desk records based on the content of an alert. 

Screen Shot 2020-07-29 at 9.53.27 AM.png

Within the integration, you can choose which specific parameters you'd like an Opsgenie alert to create a Jira Service Desk issue. You also determine which Jira Service Desk "Issue Type" and "Project Key" Opsgenie can create issues in. See below, just note that I've scrubbed personal info from the screenshot so it looks "blank" :)


Screen Shot 2020-07-29 at 9.55.55 AM.png.  

 

Hopefully that helps answer your question! 

Best,

Kate 

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