Hi @Shashi Matha
Thanks for your question. The integration between Opsgenie and Jira Service Desk is bi-directional. Once you set up the integration, you're able to tell Opsgenie to create Jira Service Desk records based on the content of an alert.
Within the integration, you can choose which specific parameters you'd like an Opsgenie alert to create a Jira Service Desk issue. You also determine which Jira Service Desk "Issue Type" and "Project Key" Opsgenie can create issues in. See below, just note that I've scrubbed personal info from the screenshot so it looks "blank" :)
Hopefully that helps answer your question!
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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