Ack All

[David Bidle]

Is there a way to prevent a user from acking all? 

[Peter Van de Voorde · Accepted solution]

Hi @David Bidle ,

According to the documentation you should be able to create a custom user role and then remove this permission from this role. 

Check it out here: https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/

Cheers,

Peter

[Mona Singh]

Thank you for the suggested solution @Peter Van de Voorde :)

[David Bidle]

Thanks, I have set this up. Appreciate it. 

[Mona Singh]

Hi David,

This is Mona here, happy to help :)

As @Peter Van de Voorde correctly mentioned, to restrict users from Acknowledging all alerts via voice notification, you should create a custom user role and then remove "Acknowledge All" permission from it.

For more details, please refer to the below doc: https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/

This way, the user will not have permission to Acknowledge all alerts. That being said, we have raised this use case as a Feature request to our Engineering team and here's the Feature Request ticket for your reference:
https://jira.atlassian.com/browse/OPSGENIE-2259

Please feel free to add yourself as a watcher to this ticket and upvote it to get the latest updates. To learn more about our Feature Implementation policy, please refer to the below doc:
https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html

Thanks & Regards,
Mona