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On-Call Scheduling and Rotation: A Kid-Friendly Explanation of How Teams Keep Systems Running Smooth

On-call scheduling and rotation is a way for a team to make sure that there is always someone available to help if something goes wrong with the computer systems they use. It's like having a superhero team that's ready to save the day if there's an emergency!

Here's how it works:

  • First, the team decides who will be the "on-call" person for different times of the day, week, or month.
  • The on-call person is the one who is responsible for checking the computer systems and fixing any problems that come up.
  • The team can use a tool called Opsgenie to schedule and rotate the on-call shifts.
  • When an incident occurs, the alert goes to the on-call team member and they can take action to fix it.

This is a great way for a team to make sure that someone is always available to help, even if it's outside of regular work hours. It also helps to make sure that different team members get a chance to be the "on-call" person, so no one gets stuck doing it all the time.

The benefits of on-call scheduling and rotation are:

  • Having someone responsible for monitoring and resolving incidents, even outside of regular work hours.
  • Avoiding overloading of one person with the responsibility, by rotating on-call shifts among team members.
  • Improving team collaboration and communication by having clearly defined responsibilities.
  • Increasing the level of service provided to customers by having a system in place to address issues as soon as they arise.

Overall, on-call scheduling and rotation is a great way to make sure that a team is always ready to help when something goes wrong with the computer systems. It's like having a superhero team on standby, ready to save the day! 🦹🏼‍♀️

Remember that this feature is available in Opsgenie! 😄

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