Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to use email templates with new automation send mail

Hi,

 

With the change from legacy automation to the new automation I cant see how to use  an email template to send an email. We set these up to ensure consistent formatting of all emails and just enter the content in the automation.

When using the legacy automation the email template set up in Customer notifications is used (this includes content and CSS formatting. However when I set up a new automation to send an email this template isn't used.

Instead the emails seem to get some mime formatting surrounding the email content and html tags (eg <br />) included in the email. I have set the emails to send as HTML and enabled convert line breaks to HTML line breaks.

Is a template maintained somewhere else or am I missing something to use the template?

2 answers

0 votes

@Bruce.Talbot, I'm not seeing any options for that.  If you want, you can raise a suggestion with Atlassian! I would upvote it if you did!

Thanks,

Kian

@Kian Stack - Thanks for the quick response. I have raised JSWCLOUD-21169 

@Bruce.Talbot, I went and upvoted it. That's a feature I'd like to see as well!

Thanks,

Kian

Like Bruce.Talbot likes this

thanks for this, i have upvoted it, i think my company is eventually moving away from jira service management for our external communications due to the lack of external friendly options such as this, but i hope this gets picked up as it would be super valueble

Like Bruce.Talbot likes this

We need this option too! We are an international company and need Customer notifications in the different languages.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Next-gen

Feature Announcement: Jira Software Next-gen Workflows Transitions: In Progress -> Done

Hello Jira Software next-gen fans, My name is Bryan Lim and I'm a Product Manager working on next-gen. Today, I'm pleased to announce the launch of Workflow Transitions in next-gen. Workflo...

4,728 views 37 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you