With the change from legacy automation to the new automation I cant see how to use an email template to send an email. We set these up to ensure consistent formatting of all emails and just enter the content in the automation.
When using the legacy automation the email template set up in Customer notifications is used (this includes content and CSS formatting. However when I set up a new automation to send an email this template isn't used.
Instead the emails seem to get some mime formatting surrounding the email content and html tags (eg <br />) included in the email. I have set the emails to send as HTML and enabled convert line breaks to HTML line breaks.
Is a template maintained somewhere else or am I missing something to use the template?
Hello Jira Software next-gen fans, My name is Bryan Lim and I'm a Product Manager working on next-gen. Today, I'm pleased to announce the launch of Workflow Transitions in next-gen. Workflo...
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