You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I thought I would get the group rolling on a discussion to help new JSM users out. Share your insights on this post to help out new JSM users.
One item I always think is important to understand is the difference between Team and Company managed projects. I often see individuals setup multiple service management projects only to have to adjust them as their try to stream line policy or management of the service desks. The following is great documentation to help new users understand the difference. Reading this before implementing any service management projects is always a great idea. https://support.atlassian.com/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/
The difference between Service Requests, Incidents, Problems, & Changes.