Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

When you were new to JSM what was something you wished you better understood?

Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 10, 2021

I thought I would get the group rolling on a discussion to help new JSM users out.  Share your insights on this post to help out new JSM users.  

One item I always think is important to understand is the difference between Team and Company managed projects.  I often see individuals setup multiple service management projects only to have to adjust them as their try to stream line policy or management of the service desks.  The following is great documentation to help new users understand the difference.  Reading this before implementing any service management projects is always a great idea. https://support.atlassian.com/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/

Comment
Watch
Like Be the first to like this
785 views

2 comments

Comment

Log in or Sign up to comment
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 11, 2021

Hi Brant - Great question!

I wish I understood customer permissions better and how they relate to licensed users. 

Like
Reply
Dan Breyen
Dan Breyen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 31, 2023

The difference between Service Requests, Incidents, Problems, & Changes.  

Like
Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get started with Jira Service Management

Jira Service Desk

These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.

1.5h Beginner
Free

Learning Path

Adopt ITSM practices with Jira Service Management

Atlassian logo

Use this path to build your IT Service Management knowledge and earn an Atlassian certification.

2h Beginner
Path

Setting Up ITSM Projects in Jira Service Management

Jira Software

This training series helps you get started in Jira Service Management quickly with the new ITSM project template.

13m Beginner
Free
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events