Change might not be fast and it isn't always easy. But with time and effort, almost any habit can be reshaped.
― Charles Duhigg
People are by nature resistant to change, and that is why so many people in an organization will resist a new initiative or idea.
We have been using JSM now for 8 months and still 70% of our requests are generated through emails. So what do you do to move people over to use the Help Center, or Halp as the main ticket channel|https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-channels/? Do you turn off the email channel? Do you change the SLA for emailed requests?
What are your best tips to get users change their behavior and use the Help Center?
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