Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Need to remove affected hardware, conference call, severity and MS teams from Issue create.

Benchmatrix IT Support August 1, 2023

I am a newbie in Jira. The scenario is I have to give an access to a customer to create issue. I have done initial things but now I want to remove the options of affected hardware, conference call, severity and MS teams while the customer is creating an issue. 
It might be a very basic question but I am clueless.

1 answer

Suggest an answer

Log in or Sign up to answer
3 votes
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2023

Hello @Benchmatrix IT Support !

If Affected Hardware, Conference Call, Severity, and MS Teams are custom fields, you can specify that they not appear on the Request Form and put them on the Issue View.  That way your customers won't see those fields, but your agents will.

Hope this helps!

AUG Leaders

Atlassian Community Events