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Hello everyone,

New to Jira Service Management, but not new to Atlassian products. I'm trying to convince my company to migrate to Jira Service Management since we are currently in the market for a new tool.


Mikael Sandberg Community Leader Jan 27, 2022

Welcome to the group! If you have any questions or need help coming up with arguments why to choose JSM just let us know.

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Jack Brickey Community Leader Jan 27, 2022

Hi @Coby Fuller , is your company using any Atlassian products at this time? If so it's a much easier sell since JSM can integrate with your other products. Ultimately it comes down to what you were requirements are to be able to position the product against any alternatives.

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Yes, we are currently using Jira Software as our work management tool. I'm still trying to convince them that Confluence and JSM would be a great addition to our tool belt. 

The Forester Wave™ just released their Enterprise Service Management review results and found Atlassian to be one of the leaders alongside ServiceNow. I would grab a copy of that, and share some of their findings.

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Welcome to the group @Coby Fuller 

Feel free to reach out with any queries.

My previous company made the move to JSM as we already had Software - they really do integrate well.

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Karthick S Atlassian Team Apr 07, 2022

Welcome @Coby Fuller 


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