Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

At your service!

Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 25, 2023

To be honest, I'm no longer new to Jira Service Management, I'm just trying to figure out whether I'm supposed to write an article or start a discussion because for some odd reason I still don't seem to get the 'At Your Service' kudos badge  😉

No seriously, I've been using JSM for about 4,5 years now. First, mainly on Server/Data Center and for the last 2 years also on Cloud.

It's fascinating to see how Atlassian created a separate product on the Jira Platform and gradually added features and functionalities, now integrating lots of ITIL Service Management practices into a product with several integrations.

I have more than 20 years of experience in ITSM (with my previous employer) and it is the main reason I became an Atlassian Consultant.

Comment
Watch
Like # people like this
592 views

1 comment

Comment

Log in or Sign up to comment
Taranjeet Singh
Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 26, 2023

Welcome, @Dave Mathijs !

Hope you got the 'At Your Service' badge now!

Like • Dave Mathijs likes this
Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get the most out of Jira Service Management

Jira Service Management

Solve customer problems efficiently and deliver outstanding service experiences.

1.3h Beginner
Free

Learning Path

Adopt ITSM practices to deliver exceptional service

Jira Service Management

Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.

1.6h Beginner
Free

Atlassian Certified Associate

Jira Service Management Agent Essentials certification

Jira Service Management

Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.

Certification
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events