Unexpected communication problem

[Michael Kapoustin]

Unfortunately I am getting this error today on a project that has many issues when trying to see the gant chart:

INFORMATION

Unexpected communication problem between your client/browser and ther JIRA-server: please contact your administrator to check! Calling /plugins/servlet/gantt-issues?projectOrFilterId=project-MGAMES&from=-20w&to=52w&name=gkontos&baseurl=&gadget=false AJAX-request http status = 502

[Frank Polscheit]

Well, if you want we can continue to find your problem occuring for that project but not others?

[Frank Polscheit]

Sometimes, environments are complex and very different: it is not that easy in all cases. That's the reason of getting a free evaluation license. Never mind, the important topic is that you get something which is working fine for you.

Regards,
Frank

[Michael Kapoustin]

Yeah but the diffrecne is that we have paid for the licence.

[Frank Polscheit]

Then, it cannot be a timeout problem!

What's in JIRA's logfile, if you execute the call "/plugins/servlet/gantt-issues?projectOrFilterId=project-MGAMES&from=-20w&to=52w&name=gkontos&gadget=false" within your browser?

[Michael Kapoustin]

I get a proxy error. Frankly I think I am going to get the pegeut. After all it looks like VW might have some problems.

[Frank Polscheit]

Okay, than use the following url to be called once within your browser to specify the related filter for Gantt-Chart of your project:

http://fqdn/plugins/servlet/gantt-settings?action=setFilter&pid=abc&id=xyz

Before hitting enter, please replace adc by your project's id and xyz by the id of your defined filter.

Regards,
Frank

[Michael Kapoustin]

Unexpected communication problem between your client/browser and ther JIRA-server: please contact your administrator to check! Calling /plugins/servlet/gantt-issues?projectOrFilterId=project-MGAMES&from=-20w&to=52w&name=gkontos&baseurl=&gadget=false AJAX-request http status = 502

[Frank Polscheit]

how many issues are retrieved by the filter you have assigned to the Gantt-Chart?

[Michael Kapoustin]

5 issues only

[Frank Polscheit]

Your mentioned string is just a part of an url: missing (http|https)://domain:port/
whereas the port is optional and using 80 by default.

Please have a look at JIRA's system configuration, where you can find the correct baseurl as configured for your JIRA.

Regards,
Frank

[Michael Kapoustin]

Frank,

I did not use the FQDN for obvius reasons but the url would be:

http://fqdn//browse/MGAMES#selectedTab=de.polscheit.jira.plugins.gantt%3Apsit_gantt-panel
</span<>>

George

[Frank Polscheit]

Hi George,

if you configuration is fine for other projects, then timeout is a good point to look at, indeed. Once, I had the case, that the underlying database responses too late for the configured timeout of the Apache http/Tomcat-combination.

If you cannot modify that timeouts, you can try to limit the amount of retrieved issues by using a suitable JIRA filter. By default, you can choose a filter after the Gantt-Chart has been loaded. In your special case, please use the following URL with parameters as described below having replaced "baseUrl" with your JIRA's one to set a filter upfront to loading the project's Gantt-Chart:

baseUrl/plugins/servlet/gantt-settings?action=setFilter&pid=abc&id=xyz

	param "pid": project ID (not project key, like 10000)
	param "id"  : filter ID (like 10100)

Does this help?

Regards,

Frank

[Michael Kapoustin]

Hi Frank,

Could you please let me know how to set this in "baseurl". In my current set up the url is: /browse/MGAMES#selectedTab=de.polscheit.jira.plugins.gantt%3Apsit_gantt-panel"

[Frank Polscheit]

Hi George,

it looks like you have not set your JIRA baseurl or your session has been timed out. Can you please verify?

Regards,
Frank

[Michael Kapoustin]

Hi Frank,

I don't think this is the case because it works with other projects. I suspect that some sort of timeout is happening.