Unable to connect to Zephyr Test Importer

I am unable to connect to Zephyr Test Importer. I have tried both JIRA Server URL as well as IP Address in this format, http(s)://<jira server name or IP address>/rest, but it still won't connect.

1 answer

Hello Jake,

I am Gokul from Zephyr Support. 

As your JIRA uses https, can you please let us know if you are using a self signed certificate? 

If your JIRA is using a self-signed SSL certificate make sure that the certificate is added to the Java (the one the importer utilizes) keystore before launching the importer utility.

You can find further information about the same from the following links: 


Also please send us a screenshot of the importer utility after all the fields are filled in.

Please let me know if you have any further questions. Thank you.



Hello Gokul. I have gotten the importer figured out, it was an URL Issue. One last question. Is there anyway to make the font bigger in the Importer? It is super small and hard to work with. Thanks, Jake

Hi Jake, Could you please share how you resolved the issue. I am facing a similar issue, while connecting to JIRA through Zephyr Importer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


268 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you