Send email as text but the HTML tags shows .

Hello,

I have a problem  when I use email template jjupin 3.1.5 ,the tags html are display in email,more details in screenshot.any help please

 email.PNG

4 answers

This widget could not be displayed.

Hi @anissa mekki, you are using version 3.1.5? How are you calling the email in your script?

Thanks, Jon

Hi Jon,

Yes I use version 3.1.5, in the post function like this

string to =userEmailAddress(customfield_11262);

string subject="Le véhicule de "+customfield_11201+" "+customfield_11200+" sera livré";

sendEmail(to,subject, "template.tpl");

 

this template.tpl file is in  C:\Atlassian-Jira\Application Data\JIRA\kepler\emails\template.tpl

and in sil configuration in Email Templates Directory I put emails.

thank you in advance.

In 3.1.5 there were two functions to sendEmail() and sendHtmlEmail(). There is only one function since 4.0. Try the sendHtmlEmail() function. Also, in your user profile you can specify if you want to receive html or text emails. Make sure you have selected html.

Let me know if those help.

Thanks, Jon

I used send Html Email() function and in user profile I choosed html but the same problem.

email2.PNG

Ok, I am going to see if I can get you some help from the developers. Any reason you are still on 3.1.5?

The developers are suggesting that you try replacing <html xmlns...> with just <html>. And, replace <!DOCTYPE...> with just <!DOCTYPE html>.

Can you give that a try?

Also, they would like to know what you are using to read the emails.

Thanks

This widget could not be displayed.


our comapny force us to use 3.1.5
I try with simple tags like <! DOCTYPE ...><html> it's same problem
in screenshot all my configurations.

email3.PNGemail4.PNG

This widget could not be displayed.

Can I see the code you are using for your template?

yes of course.

<!DOCTYPE>
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title></title>
</head>
<body>
<p>hello</p>
</body>
</html>

In another instance with same version 3.1.5 of JJUPIN and Jira Core 7.0.10. it works but in my instance don't work.

 

thank you in advance

I installed JIRA 7.0.10 and installed PS version 3.1.5 and I was able to receive emails without seeing the HTML. The fact that your template works on another version means there probably isn't an issue with the template. We have checked the only place I know of (user profile) that controls HTML/Text emails. You have tried using the sendHtmlEmail() function... I don't know what else to try.

Do you see anything in the logs that indicates there was a problem with sending the email?

Can you try removing the DOCTYPE tag and the <meta> tag completely?

Thanks

Thank you very much @Jonathan Muse,it works,I try just with <html>,<body> tags and with sendHtmlEmail().
I have another question please,I want to remove hour from template email
what I have 2018-01-29 00:00:00,what I want 2018-01-29

This widget could not be displayed.

In the template use a custom replacement variable like $cDate$.

Then, before calling the sendEmail() function create your formatted custom date variable for cDate. See example below where I am formatting the created date into the cDate variable.

string format = "d/MMM/yyyy";
string cDate = formatDate(created, format);

sendEmail(from, to, cc, "Your issue:" + key, "testTemplate.tpl", "", key);

Thank you very much@Jonathan Muse

have a nice day :)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Jul 25, 2018 in Marketplace Apps

Jira Cloud and Bitbucket Cloud Integration with Microsoft Teams

One of the newest products in the Microsoft family - Microsoft Teams,  is a chat-based hub for teamwork that integrates all the people, content, and tools your team needs to be more engaged and ...

733 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you