Resolve Issue Screen

Hi Tobias,

Another quick question, I suspect you may already be aware of this, but when resolving an issue we don't get the "No charge" checkbox. Adding this to that screen would be really handy for my team.

Thanks,

Arron

2 answers

1 accepted

1 vote
Accepted answer

Hi Arron,

First thing to check is if you have the time tracking option as part of your "resolve issue" screen (see answer from Mick). If yes, in fact you should get the JIRA default time tracking functionality without any ictime enhancements. If no, you should see no option to track time at all.

If you want ictime functionality instead of JIRA default functionality here, you have to replace the JIRA functionality by proceeding according to the documentation: https://interconcept.atlassian.net/wiki/display/ICTJP/Log+Work+Field.

Hope this helps.

Best regards

Tobias

Thanks Tobias,

That what exactly what I was looking for. There is a minor bug on that screen, it's showing in German for the date/time fields when everywhere else it's in English - just thought you might like to know.

Mick, I found that area already, but didn't realise I needed to create a custom field.

[SOLVED]

Hi Tobias,

Spoke too soon. It appears adding the ictime custom field means we can no longer resolve the ticket. It doesn't give any validation errors, but refuses to close off. If we change change field back to "Log time", then it works perfectly.

Can you reproduce this bug?

Arron

Hi Arron,

That field might have a bug introduced with the latest release, related to a new logic to define and check date & time formats. I have created a bug report (https://interconcept.atlassian.net/browse/ICTIME-188).

Best regards

Tobias

1 vote

Hi Arron,
In order to change this, first you need to know which screen is being used when you transition an issue to resolved. You can find this by looking up the relevant workflow, edit it, navigate to the specific transition, en click the "Edit this transition" link. In the next screen you will see a drop down menu next to "Transition view" here you will find which screen is used when performing this transition. By default this is the "Resolve issue screen".

If you search for "Screens" on your instance (double tap g+g, search in the administrative seach box that pops up), you can look up the "Resolve issue screen" or whichever screen you found in the previous step. By clicking configure, you can add/remove fields to this screen.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,372 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you