I try to find something new and there is a bug on Atlassian labs: https://bitbucket.org/atlassianlabs/jira-outgoing-email-editor/issue/1/no-templates-showing-to-edit. This is exactly your case. So we can only hope, that developers solve it soon.
I assume, that you use a Standalone version. If yes can you cehck if there are the templates located on server in /srv/JIRA install dir/atlassian-jira/WEB-INF/classes/templates/email? You should see HTML and Text directory and there should be ".vm" files. If not, you probably need to reinstall JIRA. I don't know if will be enough to simply copy templates to these directories.
We are using 6.1.2 too and no problem with missing templates.
I've just finished installation of jira 6.1.5 standalone from scratch and then installed email editor. The result is, that all of HTML, Text and Subject templates are visible and accessible. Can you find in jira logs some information about email editor error? Or can you check what permissions are set on templates directory /WEB-INF/classes/templates? We are using Owner "jira" and Group name "jira". This owner has permission to read/write, execute/search and we have allowed read by others and execute/search by others. If yours permissions are the same, raise the ticket to atlassian.
One Idea. I tested visibility with IE, Firefox and Chrome - all latest versions. Visibility is OK on all used browsers. But using Chrome and Firefox was not visible Help and Administration Icon, as you described above. But it has no impact on Email Editor functionality. All templates are visible. What browser are you using?
I am using Firefox (latest version) and also tried IE 9, neither work. Guess we are going to have to live without this as this is not supported via Atlassian..
Not sure we want, or should have to change permissions on any of the basic installation folders either.
Thanks for the help in trying to resolve.
:-) Sorry for bad description. I mean account on server created on installation. It could be "jira" and "jira should be owner of Templates directory and subdirectories and must have rights for reading and etc. But if you reninstall whole Jira app, the reinstallation process creates new directory tree and set all rights as new. So this is very interesting issue.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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