No emails are being sent for approval.

[Novum Bank Limited]

Good Afternoon,

After an update for the Herzum Approval Plugin. We are having issues sending approval notification to users. I read the description of the error and was instructed by documentation to edit the conditional rule. 

https://chicago.herzum.com/confluence/display/HAP/Validity+of+Conditional+Rules

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I don't have the option to chose 'condition = ok' from the approval mapping administration menu.

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Can you please give us some assistance?

[Antonella Capalbo]

Hi,

I have not understood why you relates the missing request approval notification to a missing conditional rule.

The cause of the missing request approval notification can be related to the followed add-on upgrading procedure.

Following, an extract of the Herzum Approval - Installation and Upgrade guide (https://chicago.herzum.com/confluence/display/HAP/Herzum+Approval+-+Installation+and+Upgrade):

Upgrading Approval
On upgrading the add-on to an up to date version, it's strongly suggested to upload the add-on in order to maintain active the configured Approval Mail Handler.
Consider that on uninstalling and installing the add-on it is possible that configured Approval Mail Handler doesn't register so that approval via e-mail doesn't work. If you encounter this problem, you need to delete the existing Mail configuration and re-create it as detailed on the HAP - Mail System Configuration guide.

Additionally I have not understood if you want a conditional rule on your mapping. I hope it is clear that it's not mandatory to set it.

If you need to set a conditional rule you must first create it. Please, follow https://chicago.herzum.com/confluence/display/HAP/Conditional+Rule+Administration guideline and contact me for any further doubt.

Regards