Licensing and printing fields issue

I have an issue where in one instance I'm told the plugin is expired, however for the same installation I also have a valid license to expire in Nov 2013. I'm not sure if this is related. However when I try to print cards with epic name, epic color etc. These are not printed. This may also apply to other fields. Please see below for view of invalid and valid license.

Agile Cards License Settings

Agile Cards is a plugin for JIRA that exports issues to PDF in a format suitable for use with a physical Scrum or Kanban task-boards. Please visit http://www.agile-cards.com to learn more about this plugin.
After submitting the license key you will propably be interested in configuring plugin Global Settings.

Your system has the license-aware version of Universal Plugin Manager.
The form below accepts only the license keys you obtained from SPARTEZ directly.
Please use the Plugin Manager to manage your Atlassian Marketplace licenses for the plugin.

License

If you bought our product, please paste the license key here:

<input id="submit_license" type="submit" name="submit_license" value="Apply license"/>

Thank you for buying our software!

Currently you have the following SPARTEZlicense defined:
Registered to: Evaluation
Maintenance expires on: 1/Dec/12 (expired)
License expires on: 1/Dec/12 (expired)
License type: Evaluation
User limit: Unlimited

These plugins may be configured, enabled, disabled or uninstalled.

This version of JIRA is unknown to the plugin information server. It may be too new to appear, or it may be some type of non-standard build.

All plugin data displayed below is for the latest known product version. Plugin compatibility with this JIRA version is unverified; install plugins at your own risk.

This version of JIRA is unknown to the plugin information server. It may be too new to appear, or it may be some type of non-standard build. No plugins can be found for unknown product versions.

<dl><dt>Plugin key:</dt><dd>com.spartez.scrumprint.scrumplugin</dd></dl>
<dl><dt>Available plugin version:</dt><dd></dd><dt>Plugin system version:</dt><dd></dd><dt>License:</dt><dd></dd></dl>
<dl><dt>License details:</dt><dd>50-user commercial license, expires 29/Nov/13 1:00 PM</dd><dt>License status:</dt><dd>Valid</dd></dl>

1 answer

0 votes
Ahmad Danial Atlassian Team Oct 07, 2013

Hey there, Jonathan.

I noticed that it has been a while since you received any response here. Therefore, I would recommend you to contact the plugin vendor to get your query answered.

Hope this helps and good luck.

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