Issue Templates Gold Edition - JQL for conditional subtask

Hi,

I would like to use the Issue Templates plugin to create a subtask only if one of the template fields that need to be defined on the parent has a certain value. 

 

Example: 

In the parent template I defined a field:

[my_parameter] 

which sales has to complete in order to setup the task. Now a subtask should be created only if [my_parameter] has a certain value. 

According to the documentation, this should be possible. 

https://intenso.atlassian.net/wiki/spaces/IT/pages/109954261/Copy+Subtasks

Sadly there are few details here. Can somebody provide an example? 

 

Much appreciated. Thx

 

1 answer

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Hi,

Certainly, it is possible to do this case in IT.

You have to properly configure :

  • Add a sub-task to your template – you can do that by choosing "Create Sub-task" action in your parent issue template;
  • Select a Copy Scope on each SubTask ('scope' is bunch of fields you want to copy)
  • Provide on each SubTask JQL Query like [my_parameter]='value_you_want_to_validate' (if the current parent issue matches the JQL then the sub-task will be copied)

We can as well organize a remote session to help you configure this. If yes please report this here:

https://intenso.atlassian.net/servicedesk/customer/portal/1

 

Regards,

Piotr

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