Is it possible to export customer requests infomation from the service desk portal?

Can I use "Customer Requests Workload" to export information about the customer request via the  JSD portal?

1 answer

1 accepted

"Requests workload Report" can be used to export a list of JSD requests  for the  current and the previous month.

In the export you will find the only request that have work time logged in it, in the some way they are reported in the JSD portal.

The exported file is CSV , and for each exported request you will find details about its  id, type, summary, status,  requester and the time spent/logged.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

354 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you