"Requests workload Report" can be used to export a list of JSD requests for the current and the previous month.
In the export you will find the only request that have work time logged in it, in the some way they are reported in the JSD portal.
The exported file is CSV , and for each exported request you will find details about its id, type, summary, status, requester and the time spent/logged.
Via this plugin this can be done only for the last three months and the export must be done month by month.
We just lunched new add-on that will be able to do this at once. The add-on is called "Advanced Portal Reports for Service Desk" and will be available on the portal in the next few weeks, as soon as Atlasian approve it.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs