How to @mention a user group

IT Support May 24, 2017

I've got the Slack integration working, and I've created a notification and have it working so that it sends a message to a Slack channel.  However, what I want to do is @mention a specific Slack user group so that people in that group (but not everyone in the channel) receive an alert when JIRA sends a message to the channel.

This is the basic message format for what I'm sending:

{
"text":"<eventType> <issueKeyLink> in <projectLink> created by <userLink>"
}

That works just fine.  Here's the output from Slack:

New issue created ITENG-918 in IT Engineering created by Tony Reynolds

But when I try to add an @mention to the format, like so:

{
"text":"<@iteng-team> <eventType> <issueKeyLink> in <projectLink> created by <userLink>"
}

Then it complete mangles the output, and looks like this in Slack:

@iteng-team <eventType> <issueKeyLink> in <projectLink> created by <userLink>

 

BTW, the @mention doesn't work in Slack when I do that, even though it displays the text.  What am I doing wrong?  Can anyone help out?  Thanks!

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