How to add active users and other template in issue comments when issue is transitioned?

I want to add in the issue's comments when an issue is transitioned two things:

(1) A template (checklist) to follow up for each of the points of that issue. It is a QA with several jobs that has the same checklist for this kind of issue. The checklist is simple and it is similar to an excel with checkbox or a simple jira table with checkbox and description of the jobs. The issue is then move to "done" manually when the checklist is complete.

(2) I want to summon the issue reporter exactly the same way in the comments when you do this on Jira.

Captura de pantalla 2017-10-18 a la(s) 18.36.52.png

Thanks for the help.


1 answer

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Scott Harwood Community Champion Oct 18, 2017

Hi Sebastian, 

1) The best way to achieve this would be to use subtasks for each of the items in the checklist. Then once all the subtasks are complete transition the issue to done. 

Screen Shot 2017-10-19 at 9.45.07 am.png

2) You can summon the reporter by using a comment action. Like this.





Thanks @Scott Harwood for the quick response. That worked awesome for point (2).

Actually for point (1) what I don't want to do is to have several sub-task linked to that issue. I rather need to have automatically posted some template like this:

Captura de pantalla 2017-10-19 a la(s) 10.38.14.png

We use the same checklist template in our "QA" issues. These issues are created automatically by one of my rules.

I would love if this template can be posted on issue's description or comment section. It would be great if I can do something like that.


Sure you should be able to just copy the templates into the add comment action?

Is this template just wiki markup? 



When I tried to copy the template from google sheets or excel it is just copied a plain text format. Anyway to copy the wiki markup as yo mentioned @Scott Harwood?


Hi @Scott Harwood there is some way to add a wiki format or template with checkboxes rather the plain text I am adding on the issue's comment section?  

Any thoughts on the above @Scott Harwood?

Thanks for the help.

Hope you have any time to have a look at my question @Scott Harwood


Hello @Scott Harwood any chance to look at my question?

Thanks for the help.

Any news @Scott Harwood? I am rasing a support ticket given I been unable to get any feedback on the templet issue.


I am very doubtful of continuing paying for this add-on. In think code barrels guys are care less about trying to resolve customers questions and problems.


What do you think @Scott Harwood?

Hey there Sebastian,

I'm not 100% sure what you're after here but do you just want the wikimarkup format for the table?

Maybe something like this below will work:

h2. Checklist

|| Done || Who || What ||
| (/) | [~sdelmastro] | Test in IE |
| (x) | [~chai1] | Test in Chrome |
| (x) | [~sdelmastro] | Test database upgrade |

I'll follow up on the support ticket you created

Thanks for the answer @Mark Chaimungkalanont not exactly what i was looking for but we will make it work as it is. I think wiki markup don't support checkbox as a function.




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