Electronic Signature plugin licence active but tool shows no licence available

[Boris Dirnfeldner]

When i try to access plugin features or to configure anything i get an error message

E-Signature Fields

The table below lists all the E-Signature fields

You do not have a valid license installed or the license has expired.

Info from plugin manager:

Jira 5.1 Eval period Version:1.0.3

Developer:AppFusions

Plugin key:com.appfusions.jira.plugins.electronic-signature-plugin

<dl><dt>License details:</dt></dl>

Evaluation, Unlimited-user commercial license, expires 30/Aug/12 4:00 PM

License status:Valid

License key:AAABPQ0ODA...

[Ellen Feaheny [AppFusions] · Accepted solution]

@dib30745

Hmm - the 1.0.3 version was just released a couple days ago -

I just did a fresh install from the Marketplace listing to our staging server, and applied a new eval - and it worked.

• Do you have the latest UPM installed? (2.5.0)
• What version UPM do you have installed? (look at the footer of the plugin list)

Maybe uninstall the plugin, then search CFR and try again?

Let me know -

Ellen

[Boris Dirnfeldner]

Thanks Ellen for that hint.

UPM version was fine, but uninstall and reinstall solved my problem.

Best regards

Boris

[Ellen Feaheny [AppFusions]]

Great - thanks for the update Boris.

[John Inder [Atlassian]]

Hi there,

I was reviewing your question and I noticed it related to an AppFusions plugin so I edited the title to include the name of the plugin because there are a number of AppFusions employees active in this community and hopefully it will make this question more visible to them, so that they can advise you accordingly.

All the best,
John

[Ellen Feaheny [AppFusions]]

Thanks John - indeed it did! =)