Electronic Signature plugin licence active but tool shows no licence available

When i try to access plugin features or to configure anything i get an error message

E-Signature Fields

The table below lists all the E-Signature fields

You do not have a valid license installed or the license has expired.

Info from plugin manager:

Jira 5.1 Eval period Version:1.0.3
Developer:AppFusions
Plugin key:com.appfusions.jira.plugins.electronic-signature-plugin
<dl><dt>License details:</dt></dl>
Evaluation, Unlimited-user commercial license, expires 30/Aug/12 4:00 PM
License status:Valid
License key:AAABPQ0ODA...

2 answers

1 accepted

@dib30745

Hmm - the 1.0.3 version was just released a couple days ago -

I just did a fresh install from the Marketplace listing to our staging server, and applied a new eval - and it worked.

  • Do you have the latest UPM installed? (2.5.0)
  • What version UPM do you have installed? (look at the footer of the plugin list)

Maybe uninstall the plugin, then search CFR and try again?

Let me know -

Ellen

Thanks Ellen for that hint.

UPM version was fine, but uninstall and reinstall solved my problem.

Best regards

Boris

Great - thanks for the update Boris.

Hi there,

I was reviewing your question and I noticed it related to an AppFusions plugin so I edited the title to include the name of the plugin because there are a number of AppFusions employees active in this community and hopefully it will make this question more visible to them, so that they can advise you accordingly.

All the best,
John

Thanks John - indeed it did! =)

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