I have the starter pack for Conlfluence and Creately (10 users). I am at the 10 user limit and have disabled other users to ensure I do not breach the 10 users. I use Crowd with Active Directory for the user management. Confluence recognises that I have not breached the 10 user limit and allows me to create pages etc. Unfortunately my existing Creately diagrams now display with a highlighted a red box with the error message "You currently do not have a license to use Creately Diagramming for Confluence plugin.". I have checked the license in Confluence Admin -> Administration -> Plugins -> User-Installed Plugins -> Creately Diagramming for Conlfuence 1.8.2 and it recognises that I have a 10 user starter pack license that expires Oct4 2013. However the Creately configuration in Confluence administration does not recognise the license, ie. Confluence Admin -> Administration -> Creately Diagramming for Conflience -> License says "You currently do not have a license to use the Creately Diagramming for Confluence plugin.". When I click on the "Purchase License" button it takes me to the Plugin manager which as I mentioned above recognises that I have a 10 user license that doesn't expire until October 4 2013.
This was all working fine until I disabled a crowd user and created a local user (this kept the overall number of active/enabled users at 10 users).
What have I missed?
Does the plugin detect disabled users and think I have breached the license or is there something else wrong in my setup?
What other information should I provide to help diagnose the problem?
Since posting this I have upgraded Confuence and the Creately plug-in. The plug-in dos not have the license issue any more. I don't know exactly what resolved the issue in these two steps so I can't shed any useful information on the cause.
Hey there, Wilson.
I noticed that it has been a while since you received any response here. Therefore, I would recommend you to contact the plugin vendor to get your query answered.
Hope this helps and good luck.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG