Create Issue -Not working

[mehala n]

Getting Error: "Error creating issue. Error occurred while creating issue. This could be due to a plugin being incompatible with this version of JIRA. For more details please consult the logs, and see http://confluence.atlassian.com/x/3McB"

Note :using latest groovy plugins fom market place(groovy-all-1.8.5.jar,groovyrunner-2.1.3.jar)

JIRA version :5.2.10

I couldnt see any errors/exceptions in log. May be is it bcoz of the jira-misc-workflow-extensions-3.0.0.jar ? The latest I see as 3.0.1 in Market Place?My JIRA version is 5.2.10.

[David _old account_ · Accepted solution]

JIRA Misc Workflow Extensions 3.0.0 is compatible with JIRA 5.2, so this should not be the issue.

You must have an error in the atlassia-jira.log file (look for ERROR in all uppercase).

[Mihai Trandafir]

Can you tell us how this problem can be resolved? Or if you have a link with a solution please attach it here.

I have the same message on JIRA5 on the Create Issue Screen.

Thanks

[David _old account_]

Are you aware that, if you have an active JMWE license, you can request support at https://innovalog.atlassian.net/servicedesk/customer/portal/8 ?

[Mihai Trandafir]

Thank you

[David _old account_]

Can you check for non-ERROR logs in that atlassian-jira.log file around the same time you get the error message?

Also, can you check you have not deactivated some logs in JIRA itself (this is visible in the admin)?

If you're getting this error in the UI, you _must_ be getting a trace in atlassian-jira.log unless you've changed the default logging levels.

Finally, you should check your workflow for usage of non-standard post-functions and validators and temporarily remove them one by one until the error goes away during issue creation.

[mehala n]

Yes .Iam checking atlassian-jira.log from jira_home/log dir.

I am sure that there are no errors /exceptions thrown in atlassian-jira.log file.Verified multiple times.

[mehala n]

No errors in the log.Just in The front end I get the error

Error: "Error creating issue. Error occurred while creating issue. This could be due to a plugin being incompatible with this version of JIRA. For more details please consult the logs, and see http://confluence.atlassian.com/x/3McB

[Jobin Kuruvilla [Adaptavist]]

Which logs are you checking? atlassian-jira.log file?

[Jobin Kuruvilla [Adaptavist]]

What is the error in logs?