Cannot uninstall BigPicture 6.2.0-jira7

I know this sounds weird but we are having trouble uninstalling BigPicture.

Even though we deactivate the plugin first with no problems and then deinstall it from our add-on list, it will be back and activated after the next reboot of our JIRA instance.

What else can we do to uninstall the plugin for good?

2 answers

1 accepted

@ISI Administration If you want to completely get rid of a plugin you should delete the jar file located in you JIRA's home directory. On linux it would be var/atlassian/your-jira/plugins/installed-plugins, where you will find jar files loaded during JIRA plugin manager's startup (all plugins installed in your JIRA).


We have analyzed this issue and it is caused by JIRA not our plugin so please contact Atlassian as we do not provide support for JIRA.

Please feel free to contact us if you need any further information.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

359 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you