Can multiple projects using the same workflow have different SLAs in JEP?

[Roland Niese]

We are successfully using JEP as reporting tool for our support projects. We have designed a common workflow for all these projects. Now my customers demand different SLAs per project, as different customers have different contracts. But from the config I get that you can only define SLAs per workflow.

Is it possible in JEP to set SLAs per project?

[Tuncay Senturk · Accepted solution]

Hi Roland

You can easily add additional condition (jql) in which you can type "project = PROJKEY", so that your SLA becomes project specific

Tuncay

[Roland Niese]

Thank you, I found the JQL add-ons. Not tested 100% yet but I trust you :)

[Tuncay Senturk]

Hey Roland, what do you mean by "I found the JQL add-ons". There is no need for any other add-on. In JEP SLA definition, click on cog icon and "Add JQL", then type your JQL there. If you have any problem, I am 100% here for support :)

[Roland Niese]

Hi Tuncay, Sorry, badly expressed. I mean I found the JQL additions (not add-ons) in the menu at the end of each SLA definition. This way I could limit SLAs to specific projects. (btw.: yes, I'm seeking your support on another question, but somehow I cannot put the question here in answers.atlassian.com. It says "Not Permitted". Sometimes it works, so I will keep trying :)

[Tuncay Senturk]

Waiting for the question then? :)