We are successfully using JEP as reporting tool for our support projects. We have designed a common workflow for all these projects. Now my customers demand different SLAs per project, as different customers have different contracts. But from the config I get that you can only define SLAs per workflow.
Is it possible in JEP to set SLAs per project?
Hi Tuncay, Sorry, badly expressed. I mean I found the JQL additions (not add-ons) in the menu at the end of each SLA definition. This way I could limit SLAs to specific projects. (btw.: yes, I'm seeking your support on another question, but somehow I cannot put the question here in answers.atlassian.com. It says "Not Permitted". Sometimes it works, so I will keep trying :)
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