I have the latest BigPicture verision 6.6.1-jira7 and didn't have some of the export functionality, so I installed BigPicture Enterprise trial. I still cannot export anything different than what I had without Enterprise (excel task list). See attached picture. I don't seem to have the same functionality as shown in the BigPicture documentation: https://softwareplant.atlassian.net/wiki/spaces/BP/pages/74416239/Export?product=eu.softwareplant.bigpicture&utm_source=app. I'd like to export out the picture of my Gantt chart. I haven't been able to figure out how to do it yet. any help would be appreciated.
Piotr of SoftwarePlant Support here. We're sorry for the late response, though, due to the bank holiday weekend we've had quite a backlog on ServiceDesk tickets and other notifications.
Getting straight to the issue though, just as Mikael mentioned, you would need a PhantomJS library pre-installed and configured in order to be able to export files via BigTemplate in the PDF format.
It's a small service that emulates the browser and lets our tool capture a virtual screen, so to say. Simply download and extract PhantomJS installation in a directory on your JIRA server. The required PhantomJS version is 2.1.1
Let's prepare your environment first. Contact you JIRA system administrator and ask them to install the following packages: which, fontconfig and any font packages available (for instance, gnu-free-fonts).
For CentOS/RHEL distributions it can be done using:
sudo yum install -y which fontconfig gnu*fonts
For Ubuntu/Debian distributions it can be done using:
sudo apt-get install -y which fontconfig gnu*fonts
Then download and extract phantomjs v2.1.1 or greater. Lastly, either add /your-extracted-path/phantomjs/bin to your PATH environment variable, either copy the file located in that folder to your system binary folder (e.g. /usr/bin or /bin).
To get more insight on new version of BigTemplate, please check our in-depth setup guide, which can be found in this SoftwarePlant Documentation Article.
If you have any additional questions regarding our export features, please drop us an e-mail to: firstname.lastname@example.org or open a new ServiceDesk tikcet ( https://softwareplant.com/jira/servicedesk/customer/portal/1 )
We will gladly answer any of your questions linked to our products.
Piotr of SP Support
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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